Sam Campbell, a blogger in the business administration field, wrote in one of her own blogs: “According to a recent survey, 46% of restaurant managers and owners said that hiring, training, and then retaining staff is their number one challenge.”
Not sales. Not inventory. Not trends. But Staffing. And one of the most important issues related to staffing is adapting new employees.
Chasing the route causes of this issue, we find out that this might be a challenge according to the following reasons:
- Miss-evaluating your restaurant staffing needs for your front and back of the house.
- Not knowing what the right level of experience is when hiring your staff.
- Treating them badly.
- Not offering them a comfortable work environment that encourages them to do their best.
- Not offering them a competitive and comprehensive benefits package.
- Providing them with a bad-organized manual.
Basically, you need to know that employees’ retention is a really profitable long-term investment in your restaurant. Accordingly, you should do your best to succeed in retaining your staff. We will show you, in this article, the basic steps to deal with new employees.
Choosing the right person:
The first thing you need to do is hiring the right staff, by selecting the smartest person who shares your vision and value of your restaurant’s work experience. You can achieve this by putting the standards you want to accept any employee. Then you should conduct interviews with the potential employees to ensure that they have what you are seeking.
Preparing a perfect manual:
You may ask experts to help you in preparing a well-organized manual that clearly illustrates all job requirements and responsibilities. This manual will help new employees to know WHAT to do, WHEN, and HOW to do it the right way.
Training new employees:
This can be done in many ways. On one hand, you can assign your best employees to train the new ones throughout their shifts, by which you would boost teamwork experience. On the other hand, you can conduct training sessions presented by experts to enhance their performance. Moreover, you must consider supervising and monitoring your employees to make sure that they are up to their responsibilities as demonstrated in the manual. You should also keep giving them feedback about their performance and rewarding the best employees.
If you succeed to implement these three basic steps, we guarantee that you will be on the right road to have the best employees, not to mention retaining them.